Our Terms and Conditions 

‘Seller’ refers to R and D Miller Limited

‘Buyer’ refer to the client purchasing the goods.

‘Sales Order Confirmation’ refers to acceptance of the quote and agreeance from the client that they would like to proceed with the order.

‘Contract’ refer to the agreed sales of goods/services between the buyer and the seller. 

Order Terms and Conditions of sale

  1. All sales are made on a trade basis and are subject to our Terms and Conditions of sale and supersede all others. Acceptance of the sales order confirmation will be taken as agreeance of R & D Miller Ltd Term and Conditions hereby noted.
  2. All payment must be received prior to an order being processed unless a credit arrangement has already been agreed, in this case payment must be made within 30 days of invoice and are liable to the terms and conditions of the credit agreement.
  3. Once Sales Order Confirmation has been made the buyer will be subject to our returns policy below section 2. Any variation to the Terms and Conditions written here, must be confirming in writing by the seller.
  4. Credit facilities will have a pre-arranged limit and be withdrawn at any time without notice.
  5. All prices are exclusive of VAT, which will be charged at the applicable rate. All quoted prices are subject to sight of artwork and stock availability,
  6. Any order submitted by the buyer shall not be deemed as accepted until confirmed by the authorised representative of R & D Miller Ltd.
  7. Returned or represented cheques and Direct Debits will be charge at £20.00 per representation.
  8. Size specifications and quality should be checked before print and/or embroidery as no credit allowance will be made for worn, printed or processed garments.
  9. Visual artwork proofs will be sent our prior to the completion of products, and will need to be signed and returned before goods are sent to print. Any delays to the returns of artwork may affect the delivery date of goods. The seller will not be responsible for any errors that were evident on the artwork
  10. Artwork re-work charges will be applied if required and are usually on a pro rata hourly rate. Click here to visit our Artwork Tip Guidelines.
  11. Quotes provided by the seller are valid for 30 days, after this time products are then liable to a re-quote and any changes in pricing.
  12. VAT receipt will be provided on request only
  13. Claims arising from shortages and damages must be made within three days of receipt. Claims for non-delivery must be made within ten days of despatch.
  14. Any changes in quantities, increase or decrease must be agreed with an authorise member of R & D Miller Ltd and may be subject to cancellation charges and re-contract, subject to managers discretion.

Delivery Section

  • Deliveries should be checked carefully before signing for them to ensure that the number of packages you are signing for have been delivered. We cannot take responsibility for non-delivered packages if they have been signed for.
  • Deliveries will be made to the buyers address given on point of sale, any mis-deliveries that as a result of incorrect delivery details will not be held accountable by the seller, these may all constitute additional delivery charge should items not to be re-directed/corrected.
  • Special Express delivery can be arranged and are usually charged at any additional rate.
  • The good may be delivered in advance of the delivery date upon giving of reasonable notice to the buyer.
  • The delivery date given is a best estimate and the seller will not be held responsible for any expense coming from a missed delivery date.
  • A quantity variation of 10% may occur and will still been seen as to complete contract agreed between the buyer and seller.

Returns

Please remember to check size/specification and quantity before print and/or embroidery etc. as no credit will be allowed for work, printed or processed goods. All sales are final. The company does not trade on a ‘Sale or Return’ basis. Returns may be accepted subject to the following:

2.1 If goods have been sent incorrectly please ring our Customer Service Team within five working days to arrange a collection and reship.

2.2 Faulty good must be returned within seven working days of supply with the clearly indicated and without defacing the garment.

2.3 Returns will only be accepted by prior arrangement. You should ring or email a member of the Customer Service Team with a lost of the good to be returned (please have this information ready). You will be issued with a returns number – please ensure this is clearly marked on the outer packaging. Parcels will be refused and returned to send if this number is not clearly evident. Contact email: sales@randdmiller.co.uk for more information.

2.4 Please note that with the exception of faulty goods and mis-ships by RDM will use its discretion whether or not to accept goods for return. In any event no goods will be accepted for return, later than one month after supply. A minimum charge of £25 or 15% (whichever is the greater) handling and administration charge will be made together with carriage costs, if applicable. Please note additional charges may exceeds more than 5%of spend in any calendar year.

2.5 All garments must be returned on their original, un-damaged garment packaging- failure to do so will result in the good being refused.

2.6 Printed or embroidered goods are a bespoke, personalised good, and due to the nature of these they are non-returnable.

2.7 Underwear is strictly non-refundable.

2.8 Please note that any items marked for ‘sale’ or ‘clearance’ are non-returnable.