RDM Terms & Conditions

Order Terms and Conditions of Sale

  1. All sales are made on a trade basis and are subject to our Terms and Conditions of
  2. All prices are exclusive of VAT, which will be charged at the applicable rate.
  3. Returned or represented cheques and Direct Debits will be charged at £20.00 per representation.
  4. Deliveries should be checked carefully before signing for them to ensure that the number of packages you are signing for has been delivered. We cannot take responsibility for non-delivered packages if they have been signed for.
  5. Size specifications and quality should be checked before print and/or embroidery as no credit allowance will be made for worn, printed or processed garments.
  6. All orders for products supplied will be charged in accordance with our current price list unless otherwise agreed with a company employee at point of sale.
  7. Claims arising from shortages or damage must be made within three days of receipt. Claims for non-delivery must be made within ten days of despatch.

Garment Returns

Please remember to check size and quantity before print and/or embroidery etc. as no credit will be allowed for worn, printed or processed garments. All sales are final. The company does not trade on a ‘Sale or Return’ basis. Returns may be accepted subject to the following:

  1. If goods have been sent incorrectly please ring our Customer Service Team within five working days to arrange a collection and reship.
  2. Faulty goods must be returned within seven working days of supply with the fault clearly indicated and without defacing the garment.
  3. Returns will only be accepted by prior arrangement. You should ring or email the Customer Service Team with a list of the goods to be returned (please have this information ready). You will be issued with a returns number – please ensure this is clearly marked on the outer packaging. Parcels will be refused and returned to sender if this number is not clearly evident.
  4. Please note that, with the exception of faulty goods and mis-ships RDM will use its discretion whether or not to accept goods for return. In any event no goods will be accepted for return later than one month after supply. A minimum charge of £25 or 15% (whichever is the greater) handling and administration charge will be made together with carriage costs if applicable. Please note additional charges may exceeds more than 5% of spend in any calendar year.
  5. All garments must be returned in their original, undamaged garment packaging – failure to do so will result in the goods being refused.
  6. Under no circumstances whatsoever will soiled goods be accepted, these will be returned to you immediately. Underwear is strictly non-refundable.
  7. Please note that all items marked as ‘Clearance’ or lines that are marked for deletion are non-returnable.

RDM Privacy Policy

RDM is strongly committed to protecting the privacy of its website users and customers. We have written this privacy policy to outline the specific information we collect, how we use this information with us when you visit our site. Protecting your privacy is a significant part of our commitment to providing you with a high-quality service.

Information Collection and Use

We are the sole owner of the information collected on this site. We will never sell, share or rent this information to others… ever. RDM collects information from our users at several different point on our website. We will use this information to contact you with a quote and process orders and keep you updated on the status on the order. With your permission we may also send you details of our services and new products, which you can opt in for on the website through our sign-up forms. You will be sent an email confirmation should you sign up through one of these forms. Below are the ways your data may be used:

  • contact you by post, email or telephone
  • deliver the service you require
  • maintain our records in accordance with applicable legal and regulatory obligations
  • process financial transactions
  • prevent and detect crime, fraud or corruption

We will only pass your information to a third-party service providers, agents, subcontractors or other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

Information Collected Details

The information collected is used to help us provide the services required. A delivery address and contact details will be requested this is used in order to post the goods out to you.

If you wish to setup a credit account with us we will send out a credit account form that will require the standard account details from your company and contact details, this data will not be used for any other purpose but to arrange your credit agreement with R & D Miller should you wish to apply for this agreement.

Should you require a copy of your data please let us know either verbally or in writing and we will ensure that a copy of your data is supplied to you within a 30 day period, unless further details are needed, as required by law.

If you should wish us to delete any of the data stored please do make a written or verbal request. Please note that certain details are required in order to carry out any agreed contract/order. Where applicable we will delete the data within 30 days, as required by law.


This web site may contain links to other sites. Please be aware that RDM is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by RDM.

Newsletter/ Offers

If a user wishes to subscribe to our newsletter and here more about our services and offers available, we ask for the user’s email address and contact name. This information will be used for these purposes with your express permission. You will be sent an e-mail to confirm your request, then added to our mailing list, an unsubscribe link is provided on all contact sent out via our products and promotions communications.

Notification of Changes

If we decide to change our privacy policy, we will those changes on our website so our used are always aware of the information we collect and how it is used. We will also send out an email to all of those who have agreed to be contacted regarding our service and products.

Use of Cookies

The RDM website use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise RDM pages, or register with RDM site or services, a cookie helps RDM to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same RDM site, the information you previously provided can be retrieved, so you can easily use the RDM features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the RDM services or websites you visit.